Draft for review. These answers describe how the store currently works. Correct anything that does not match how you actually operate — particularly setup times and what your team takes away — then delete this note.
The things people ask us most. If yours is not here, the contact page reaches a person.
How far in advance should I book?
As early as you can — popular dates and evening slots go first. The booking calendar only offers times we can genuinely reach, so if a slot is selectable, it is available.
Can I change the date or time after booking?
Yes, at no cost, up to 72 hours before your booked start time, as long as the new slot is free. Message or call us and we will confirm the change in writing.
How do I pay?
You pay our team on the day, when they arrive to set up. No card details are taken on this website.
What is included in the price?
Everything listed on the package page, plus setup and delivery anywhere inside our service area. Add-ons are priced individually and shown before you book.
Where do you deliver?
Across Delhi NCR — Delhi, Gurugram, Noida, Ghaziabad and Faridabad. If you are just outside, ask us before booking.
How long does setup take?
Most setups take between 45 minutes and two hours depending on the package. Book the slot for when you would like us to arrive, not for when the celebration starts.
Do you take the decorations away afterwards?
Balloons and flowers are yours to keep. Anything hired — frames, stands, lighting — we collect, and we will agree a time with you on the day.
What if something is wrong on the day?
Tell us while our team is still there if you can, and send photographs to the number on your confirmation. We will put it right, or refund the part that was not delivered as described.
Can you do something that is not on the site?
Often, yes. Send us the details through the contact page and we will tell you honestly whether we can do it well.