Draft for review. This policy states the 72-hour rule the checkout page already promises customers. If you would rather refund on a sliding scale by hours before the event, replace the section below with your own tiers before going live — and tell us, so the checkout copy is changed to match.
Changing your booking
You can move your date or start time at no cost up to 72 hours before the booked start, subject to that slot being free. Message us on WhatsApp or call, and we will confirm the new time in writing.
Cancelling your booking
- More than 72 hours before the start: cancel for a full refund of anything you have paid.
- Inside 72 hours: we may have already bought flowers, balloons or other perishable materials for your setup. We will refund everything except those committed costs, and we will tell you what they are.
- After our team has arrived at the venue: the booking is not refundable.
If we cannot deliver
If we have to cancel for any reason on our side, you get a full refund, and we will help you find another date if you want one. If we arrive and cannot access the venue at the agreed time, we will wait as long as we reasonably can before treating the booking as delivered.
Something was wrong with the setup
Tell us on the day, while our team is still there if possible. Send photographs to the number on your confirmation. We will put it right, or refund the part of the booking that was not delivered as described.
How refunds are paid
Payment is taken on the day of the event rather than online, so most cancellations involve nothing to return. Where money has been paid, refunds go back the way they came, within 7 working days of us agreeing the refund.